AI Agents Are Failing To Read B2B Pricing, Study Warns

Siteline tested a Claude agent on top B2B products. When it couldn't find the prices, it often turned to third-party sources ...
Business Wire

Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service

DENVER--(BUSINESS WIRE)--At its annual Relate conference today, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to customer service powered by its core platform. This ...
CMS Wire

At Relate 2026, Zendesk Launches AI Agents Priced on Resolutions, Not Seats

Zendesk on May 19 unveiled its Autonomous Service Workforce vision at its annual Relate conference in Denver. The strategy replaces deflection-based bots with specialized AI agents operating across ...
InfoQ

Zendesk Says AI Makes Code Abundant, Shifting the Bottleneck to “Absorption Capacity”

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...
Diginomica

Zendesk brings on AI-native agentic CX capabilities with its acquisition of Forethought

Zendesk last week closed one of its biggest-ever acquisitions in a bid to stay ahead of the move to agentic AI in the Customer Experience (CX) market. Buying Forethought brings one of the leading ...
The Next Web

Zendesk acquires Forethought in its biggest deal in two decades

The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When Forethought won the TechCrunch Startup Battlefield competition in 2018, ChatGPT was ...
Computer Weekly

Zendesk to acquire Forethought in major agentic AI play

Customer service software giant Zendesk has entered into a definitive agreement to acquire Forethought as it looks to boost the capabilities of its artificial intelligence (AI) agents, which the ...
CMS Wire

Zendesk Acquires Forethought for Self-Learning AI Agents

Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...
ITWire

Zendesk doubles down on AI with Forethought acquisition and it's a smart play

While much of the SaaS world is tightening its belt, Zendesk is doing the opposite and honestly, it's hard to argue with the logic. The company has announced a definitive agreement to acquire ...
PC Magazine

Freshdesk vs. Zendesk: A Simple Guide to Choosing the Best Help Desk

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer Service based on their AI features, integrations, price, and more. I'm a ...
PC Magazine

Zendesk for Customer Service Review: An AI-Forward Help Desk With Exceptional Ticket Management

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...