Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

Storytelling is everywhere these days. In fact, there are now so many “storytelling agencies” that top-100 lists exist to ...

When Quilty hit the industry trades earlier this year, the AI startup promised that its tool could accurately predict a ...

A father is worried about his toddler, who has been running a fever for two days and pulling at one ear. A 65-year-old woman ...

At a time when the debt collection industry is grappling with compliance challenges arising from the use of AI voice agents, DROS.ai offers a compliant and responsible alternative. Voice-based ...

Seth Rogen has pushed back on the use of AI in movies, telling writers using the technology for their scripts to "go do something else." "I don't understand what it's supposed to do. Every time I see ...

At two recent Hubbis-hosted roundtable discussions in Hong Kong and Singapore, senior marketing and communications leaders ...

Writers are fed a bevy of mantras—“show don’t tell,” “kill your darlings”—which provide the security that there are rules, but little else. A new book by Lucy Ives offers a more expansive view of ...