insider.si.edu

Virtual reference best practices : tailoring services to your library / M. Kathleen Kern

Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting ...
American Libraries

Discussing Virtual Reference

If you are thinking about or are in the early stages of building a virtual reference service for your library, implementing a Virtual Reference Companion (VRC) Resource is a great place to start. I ...
The Chronicle of Higher Education

Percentage of Academic Libraries Reporting Virtual Reference Services, by Service and Institution Type, FY 2012

Libraries at public colleges are significantly more likely than those at private colleges to offer reference help to users who initiate their requests electronically. Though three-quarters of all ...
The Journal

Ohio’s Virtual Reference Service Receives $1.12M Approval

The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act (LSTA) funds for year two of the state’s innovative KnowItNow 24x7 (www.knowitnow.org) virtual ...
Nature

Virtual Reference Services in Academic Libraries

Virtual reference services encompass the provision of research guidance and information support by academic libraries through digital channels rather than face-to-face encounters. Since their ...