CMS Wire

Talkdesk Revolutionizes the Way Utilities Companies Deliver Intelligent, Seamless and Proactive Customer Experiences

Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations to deliver a modern, proactive customer experience PALO ALTO, Calif. and PHOENIX, May 05, ...
Forbes

How Businesses Can See Value From Proactive Technology Workflows

Enterprises across the grocery, healthcare and pharmaceutical sectors are increasingly adopting advanced technologies to amplify efficiency in key areas of their business. Consider these trends: • ...
Diginomica

Avoid the pitfall of building CX from a spreadsheet - Zendesk adds proactive messages to conversational experiences

Zendesk has released proactive messages – real time notifications on messaging channels such as WhatsApp or SMS or pop-up messages on a website. Whereas previous experiences may have required ...
CMS Wire

Has Your Brand Transitioned From Reactive to Proactive Customer Service?

Crafting exceptional customer service experiences is a challenge for brands today. The unfortunate truth is that customers remember negative experiences much longer than positive ones. And customers ...
Forbes

Lessons In Proactive Customer Care

I recently spoke to a friend who was frustrated by a customer service experience with his mortgage company. Before this incident, he had liked the bank and found them easy to work with. He had ...